FAQ
FREQUENTLY ASKED QUESTIONS
Have a quick question? Check out our frequently asked questions to see if the answer is there! If you don’t find what you’re looking for use our new interaction chat located at the bottom right of our website.
RETURNS
What should I do with my rented loft at the end of the year?
Signs may be posted around campus prior to finals week detailing where and when you need to return your loft and or mini refrigerator to College Products. Emails will also be sent to the email address you submitted to us when your order was processed. Loft and dorm fridges not returned at the specified times will be charged an improper checkout fee of $50.00. Lofts and or compact refrigerators not returned to College Products will be charged a replacement cost of $400.00.
Is there an early return fee?
If a student chooses to terminate this rental agreement prior to end of agreement the LESSEE will be assessed an Early Termination Fee of $50.00 by LESSOR.
Need to return your rental early?
We’d be happy to help with your return. Please contact our office with your name, residence hall, room number, and cell phone number, and let us know that you’d like to return your product.
Once we receive your information, we’ll verify it against your order and coordinate with the Campus Manager to arrange the pickup. Please note that the Campus Manager will reach out to you directly to schedule a specific day and time—so be sure to keep an eye out for their call!
What is a improper return fee?
A $75.00 improper checkout fee is assessed to all Rental Unit(s) not returned during specified returns dates and times.
What is an abandonment fee?
If LESSEE abandons Rental Unit an additional $100.00 fee is assessed. Abandonment is described as not in the LESSEE’s possession.
Will I get a refund?
If you place an order and decide to cancel before product is delivered to the school, we will refund 90% of your total order. If you cancel your order after item is delivered to the school or day of freshman move-in day or later, the following guidelines will apply:
- Move in Day–7 days 80%
- 8–14 days 70%
- 15–21 days 50%
- 22–35 days 25%
- After 35 days No refund.
How will my refund be issued
You will receive your refund as a credit back to the credit card used to make the order. If you did not use a credit card while placing the order, your refund will be mailed to your home address within 4-6 weeks.
RENTAL TRANSFER
Can I give my roommate/friend my fridge or loft rental?
Transferring your rented loft or refrigerator to your roommate or neighbor is a wonderful choice if you decide you don’t need/want to use the loft or compact refrigerator anymore. Since there is no refund after the first 30 days the product is in your possession, …someone else might as well use it! That is why we allow students to transfer their mini fridge and or loft to another student for a $15.00 processing fee, to be paid for by the receiving student. That’s right, no cancellation fees involved. We simply need the original renter to tell us to whom they want to transfer the product and then have the new person fill out the transfer form online. It’s that simple. It literally takes less than 5 minutes to complete the whole process.
Rental Transfer Request
Rental Transfer Form
Original Renter Information
SERVICE REQUEST
Complete a work order form.
We would be happy to assist you. Please click here and complete the form
WARRANTY
Futons/Sofas
Futons purchased from College Products have a limited parts warranty. Please refer to your school’s ordering page for specific warranty information on the futon you purchased. Should you have issues with your sofa/futon please complete the form below and upload a picture of the issue for evaluation.
QUICKEYSAFE
Safes have a limited 90-day warranty. Should you have an issue with your safe please complete the form below.
MicroChill® Refrigerator Units
Warranties for MicroChill® units vary by model number. If you are experiencing problems with a MicroChill® Unit that you purchased from College Products please complete the form below.
Rental Items
Any items rented/leased from College Products such as lofts, loft kits, and various MicroChill® units are under full warranty and will be assessed for immediate repair or replacement. We want to take care of you as soon as there is a problem, so please don’t wait! Complete the form below as soon as an issue arises with a rented item.
California AB 1200
Product: Glass Turntable
Chemical Name: Silica dust, crystalline (in the form of quartz or cristobalite)
- Authoritative List: Carcinogens – 1
- List Link: Silica Dust – Candidate Chemical
Chemical Name: Diboron trioxide
Authoritative List: EC Annex VI CMRs – Category 1B
List Link: Diboron Trioxide – Candidate Chemical
