Support Center
Rental Transfer Request
Can I give my roommate/friend my fridge or loft rental?
Transferring your rented loft or refrigerator to your roommate or neighbor is a wonderful choice if you decide you don't need/want to use the loft or compact refrigerator anymore. Since there is no refund after the first 30 days the product is in your possession, …someone else might as well use it! That is why we allow students to transfer their mini fridge and or loft to another student for a $15.00 processing fee, to be paid for by the receiving student. That's right, no cancellation fees involved. We simply need the original renter to tell us to whom they want to transfer the product and then have the new person fill out the transfer form online. It's that simple. It literally takes less than 5 minutes to complete the whole process.
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What should I do with my rented loft at the end of the year?
Signs may be posted around campus prior to finals week detailing where and when you need to return your loft and or mini refrigerator to College Products. Emails will also be sent to the email address you submitted to us when your order was processed. Loft and dorm fridges not returned at the specified times will be charged an improper checkout fee of $50.00. Lofts and or compact refrigerators not returned to College Products will be charged a replacement cost of $400.00.
Is there an early return fee?
Signs may be posted around campus prior to finals week detailing where and when you need to return your loft and or mini refrigerator to College Products. Emails will also be sent to the email address you submitted to us when your order was processed. Loft and dorm fridges not returned at the specified times will be charged an improper checkout fee of $50.00. Lofts and or compact refrigerators not returned to College Products will be charged a replacement cost of $400.00.
Need to return your rental early?
Signs may be posted around campus prior to finals week detailing where and when you need to return your loft and or mini refrigerator to College Products. Emails will also be sent to the email address you submitted to us when your order was processed. Loft and dorm fridges not returned at the specified times will be charged an improper checkout fee of $50.00. Lofts and or compact refrigerators not returned to College Products will be charged a replacement cost of $400.00.
What is a improper return fee?
Signs may be posted around campus prior to finals week detailing where and when you need to return your loft and or mini refrigerator to College Products. Emails will also be sent to the email address you submitted to us when your order was processed. Loft and dorm fridges not returned at the specified times will be charged an improper checkout fee of $50.00. Lofts and or compact refrigerators not returned to College Products will be charged a replacement cost of $400.00.
What is an abandonment fee?
Signs may be posted around campus prior to finals week detailing where and when you need to return your loft and or mini refrigerator to College Products. Emails will also be sent to the email address you submitted to us when your order was processed. Loft and dorm fridges not returned at the specified times will be charged an improper checkout fee of $50.00. Lofts and or compact refrigerators not returned to College Products will be charged a replacement cost of $400.00.
Will I get a refund?
Signs may be posted around campus prior to finals week detailing where and when you need to return your loft and or mini refrigerator to College Products. Emails will also be sent to the email address you submitted to us when your order was processed. Loft and dorm fridges not returned at the specified times will be charged an improper checkout fee of $50.00. Lofts and or compact refrigerators not returned to College Products will be charged a replacement cost of $400.00.
How will my refund be issued
Signs may be posted around campus prior to finals week detailing where and when you need to return your loft and or mini refrigerator to College Products. Emails will also be sent to the email address you submitted to us when your order was processed. Loft and dorm fridges not returned at the specified times will be charged an improper checkout fee of $50.00. Lofts and or compact refrigerators not returned to College Products will be charged a replacement cost of $400.00.
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Futons/Sofas
Futons purchased from College Products have a limited parts warranty. Please refer to your school's ordering page for specific warranty information on the futon you purchased. Should you have issues with your sofa/futon please complete the form below and upload a picture of the issue for evaluation.
QUICKEYSAFE
Safes have a limited 90-day warranty. Should you have an issue with your safe please complete the form below.
MicroChill® Refrigerator Units
Warranties for MicroChill® units vary by model number. If you are experiencing problems with a MicroChill® Unit that you purchased from College Products please complete the form below.
Product: Glass Turntable
Chemical Name: Silica dust, crystalline (in the form of quartz or cristobalite)
- Authoritative List: Carcinogens - 1
- List Link: Silica Dust - Candidate Chemical
Chemical Name: Diboron trioxide
- Authoritative List: EC Annex VI CMRs - Category 1B
- List Link: Diboron Trioxide - Candidate Chemical
How can we help you?
Ordering & Account Help
Need help placing an order, updating your account, or making changes to your rental? This section covers everything from how to get started to adding.
Delivery & Pickup
Info on delivery dates, pickup locations, and what to do if your product hasn't arrived.
Product Support & Troubleshooting
Fix issues with your MicroChill, loft, or safe. Find setup tips and product details.
School & Product Availability
Check if we serve your school and see what products are available on your campus.
Special Request & Other Support
For unique needs like medical request, rush delivery, or large-scale logistics.
By The Numbers: College Products' Impact On Campuses Around The USA
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+Partner Universities
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K+Students Served
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+Years in Business
